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How cafe4d Handles Your Personal Data

This Privacy Policy covers what data cafe4d collects when you open an account, make deposits via DANA, OVO, or GoPay, and use the lobby — and exactly how we protect it. Access depends on local law and is available where local law permits.

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cafe4d How cafe4d Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Have a question about what data we hold, want to request a correction, or need to report a privacy concern? Our support team handles data requests directly — no automated queue for privacy matters. Players in Yogyakarta and across Indonesia can reach us through the channels below.

Live Chat Open the chat widget from any page in your account. Privacy and data requests are flagged to our team and handled separately from general support queries.
Email Support Send your data request or privacy question to our support email. Include your registered account email so we can verify your identity before acting on the request.
Account Settings Some data preferences — including marketing contact opt-outs — can be managed directly inside your account settings without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use SSL encryption across all account pages and payment flows. Cookie settings can be adjusted from the consent banner on your first visit or through your browser at any time. Here is what each area of our data practice covers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can decline non-essential cookies without losing access to your account.

Account Security

Account access is protected by password and, where enabled, OTP verification sent to your registered contact. We never ask for your full wallet PIN through any support channel.

Data Retention

Active account data is held while your account remains open. After closure, we retain records for the period required under applicable regulations, then delete or anonymise them.

Requesting Changes

To access, correct, or request deletion of your personal data, contact support with your account email. We aim to respond within the timeframe local regulations require.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled at cafe4d. If yours is not here, reach out through live chat or email.

We collect your name, email address, and the e-wallet details you use — DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

Wallet identifiers are shared only with the relevant payment provider to process your transaction. We do not sell or pass this data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account email address. We will verify your identity and provide your data within the timeframe local law requires.

Yes. Submit a deletion request through support. Some records may be retained for the period required by applicable regulations before full deletion or anonymisation is completed.

Session cookies keep you logged in; analytics cookies help us improve the lobby. You can decline non-essential cookies via the consent banner or your browser settings without losing account access.

Reach our support team directly via live chat or email. Privacy concerns are escalated separately from general queries and reviewed by the relevant team member.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.